Shipping policy

1. Order Processing Time

All orders are processed within 1-3 business days.
Please note that we do not ship orders on Saturdays, Sundays, or public holidays.
Special Alert: During peak seasons (such as Black Friday, Cyber Monday, or Mother's Day) or extreme weather conditions, processing times may be slightly extended. We appreciate your patience.

2. Shipping Rates & Delivery Estimates We strive to get your products to you as quickly as possible. We currently offer Standard Shipping for all orders.

Free Shipping: We offer FREE Standard Shipping on all orders over $20.00.
Shipping Fee: For orders under $20.00, a flat shipping fee will be calculated at checkout.
Estimated Delivery Time: 3-8 business days after the order has been shipped.

3. Shipping Destinations & Restrictions intpw ships globally, with a primary focus on the United States, Canada, Europe, and the United Kingdom.

Address Restrictions: Please note that we DO NOT deliver to P.O. Boxes or military addresses (APO/FPO/DPO). A physical residential or business address is required to ensure successful delivery.

4. Customs, Duties, and Taxes

Tax-Inclusive Service: Great news! For our customers in major markets, all prices are tax-inclusive. intpw handles the customs clearance and prepays any applicable import duties or VAT. You will not be charged any hidden fees upon delivery.

5. Shipment Confirmation & Order Tracking

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number(s).
The tracking information will typically be active and updated within 24-48 hours of shipment. You can track your package directly through the link provided in the email.

6. Missing or Damaged Packages

If your package arrives damaged, please take photos of the packaging and the product and contact us at support@intpw.com within 48 hours of delivery.
intpw is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. However, we will assist you in filing a claim with the carrier if necessary.