Warranty Information
Warranty Time
intpw's products are warranted for 18 months.
This warranty period applies only to all products purchased on intpw.com.
Warranty Process
- Provide your order number.
- Provide a description of the product defect you are experiencing.
- You may need to return the product for quality inspection.
The buyer is responsible for shipping costs in the following cases
- Returning the product for any reason other than a proven defect.
- Make a warranty claim on an item purchased outside of the original country of purchase.
- Return of an item claimed to be defective but found to be in normal condition by intpw quality control.
- Returning a defective item via international shipment.
- Costs associated with unauthorized returns (any return made outside of the approved warranty process).
Not covered by warranty
- Items without sufficient proof of purchase.
- Products that have been lost or stolen.
- Merchandise for which the warranty period has expired.
- Non-quality related issues (30 days after purchase).
- Free products.
- Repair through a third party.
- Damage caused by external factors.
- Damage caused by misuse of the product (including but not limited to: drops, extreme temperatures, water, improper operation of the device).
- Purchased from an unauthorized dealer.
Intpw is not liable for
- Loss of data incurred from use of intpw products.
- Returning personal items sent to intpw.