Thank you for choosing our products. To ensure you have a pleasant shopping experience, we offer a convenient return and exchange service. Please carefully read the following policy to understand the applicable terms and conditions.

Return and Exchange Period

1. Return Period: You may request a return without any reason within 7 days of receiving the product or request an exchange due to quality issues within 30 days.

2. How to Apply: To request a return or exchange, please contact our customer service through one of the following methods:

E-mail: support@intpw.com

Customer Service Hotline: +1 9257441415

Conditions for Return and Exchange

1. No-Reason Return: For returns within the 7-day no-reason return period, the product must remain unused, undamaged, and in its original packaging (including intact anti-tamper labels or seals, if applicable).

2. Quality Issues: If the product shows quality defects (including but not limited to damage or malfunction) within 30 days, you may request an exchange or return. We will cover all shipping costs.

3. Incorrect Product: If you received a product that does not match your order, please contact us within 7 days. We will replace the item free of charge and cover shipping costs.

Non-Returnable and Non-Exchangeable Items

1. Damage due to Personal Use: Items damaged due to improper use or handling will not be eligible for return or exchange.

2. Customized Products: Products that are customized based on your personal requirements cannot be returned or exchanged unless due to quality issues.

Return Process

1. Request Return: Please submit your return request through our email or customer service hotline, providing your order number and product details.

2. Approval: We will review your request within 3 business days and confirm if the return is eligible.

3. Return the Product: Once approved, please ship the product back to the address provided by our customer service, ensuring the packaging is intact and including the purchase receipt.

4. Refund Method: After we receive and inspect the returned product, we will process the refund within 7 business days to your original payment account. The actual refund time may vary depending on the payment method.

Shipping Costs

1. Quality Issues or Incorrect Product: If the return or exchange is due to a product defect or incorrect shipment, we will cover all shipping fees.

2. No-Reason Return: If you are returning a product for personal reasons, you will be responsible for the return shipping costs.

Special Notes

Please carefully inspect the product upon delivery. If you notice any damage to the packaging or other anomalies, please refuse the delivery and contact the shipping company immediately.We reserve the right to interpret and adjust this policy as necessary. Any changes will be notified on our website in advance.